Refund policy

30-day try-on guarantee

Try your lashes at home. If you're not happy with them, contact us within 30 days of delivery and we'll refund you in full.

How to request a refund

  1. Send us a message through our Contact page with your order number (for example #1001).
  2. Tell us briefly what didn't work for you. It helps us make Flutterfly better.
  3. We'll reply within 1 to 2 business days and confirm your refund.

Because lashes are a personal-care item, you don't need to send them back. Please don't return anything without contacting us first. We can't process returns we haven't arranged.

Damaged, defective, or wrong item

If your order arrives damaged or defective, or you received the wrong style, contact us within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or give you a full refund, your choice.

Refund timing

Approved refunds go back to your original payment method. Your bank or card issuer usually posts them within 5 to 10 business days.

Cancellations

You can cancel your order free of charge until it ships. Contact us as soon as possible with your order number. Once an order has shipped, the 30-day try-on guarantee applies instead.

Subscriptions

You can cancel a Subscribe & Save subscription at any time, before your next renewal, from your account or through our Contact page. If a renewal order was charged after you meant to cancel, contact us within 7 days of the charge and before that order ships, and we'll cancel and refund it. The 30-day try-on guarantee applies to your first subscription order.

Bundles and discounts

If you bought more than one pack with an offer such as "Buy 1, Get 1 Free" and want a refund for only part of the order, we'll refund the price you actually paid for those packs. Package Protection fees are non-refundable once an order has shipped.

Questions?

Reach us any time through our Contact page.